Inbound · Capture
Every call and message, answered 24/7.
Every call and message picked up the instant it lands, qualified, and routed to the right person — across phone, WhatsApp, Instagram and Facebook, day or night. No hold music, no unread inbox, no missed leads.
Good for: Any business that takes calls or messages and can't afford to miss them.
Works on
The channels your customers use.
WhatsApp
InstagramHow it works
Inbound, end to end.
Answered the instant it lands
Every call and message picked up immediately — no queue, no hold music, no unread inbox.
Qualified & routed
The agent understands why they're reaching out and routes to the right person, or handles it end to end.
Books & answers
Books appointments, answers product and order questions, and captures leads — right in the conversation.
Day, night, overflow
Covers after-hours, weekends, and overflow when your team is busy — nothing goes unanswered.
Clean human handoff
When something genuinely needs a person, it's handed off with full context — the customer never repeats themselves.
Built into every Zvani agent
Not add-ons. Standard.
Every use case ships with the same foundation — so whichever one you start with, you get all of this.
100+ languages
Including the long-tail regional ones most platforms skip. Every customer answered in their own tongue.
Every channel, one brain
Voice, WhatsApp, Instagram, and Facebook share context, so customers never repeat themselves.
Plugs into your stack
CRM, ERP, calendar, sheets, and order systems — connected once, used everywhere.
Set up by us, live in days
You tell us your business; we ship a working agent. No build-it-yourself.
Smart human handoff
Anything out of scope passes cleanly to your team, with full context.
FAQ
Inbound, answered.
What does Inbound handle?+
It answers inbound calls and messages instantly — understanding intent, then booking, answering, capturing the lead, or routing to the right person, in 100+ languages.
Which channels does it cover?+
Phone calls, WhatsApp, Instagram, and Facebook — one agent across all of them, sharing context so customers never repeat themselves.
Does it replace my team?+
It handles the repetitive volume and the after-hours load, and hands the conversations that need a human to your team with full context.
Can it book appointments and look up orders?+
Yes — wired into your calendar and systems with Connected Answers, it books, reschedules, and answers order and account questions in the conversation.
What about after hours and overflow?+
It covers nights, weekends, and overflow when your team is busy, so nothing goes unanswered.
Put Inbound to work.
Tell us your business — we set up the agent and you go live in days.