Questions, answered.

A simple FAQ agent — one that answers questions and takes messages — can be live the same day. Most agents are ready within five days of us having what we need from you, using integrations we already support: Google Calendar, Cliniko, Zoho, HubSpot and the rest. Custom work, or an integration we don't yet support, takes longer; we tell you how much longer before we start rather than after. Either way the last step is yours: you test the agent the way your customers would and sign off, and we allow ten working days for that.

What you sell and what it costs, how you want calls and messages handled, and access to whatever the agent needs to book into — your calendar or practice software. The more detail you give us, the less the agent has to guess. Where something is missing we ask rather than invent it.

Yes. Most businesses simply forward their existing number to the agent, so nothing changes for customers who already have your number. You can also bring a number you already own, or we can get you a new one during setup.

It says so and does something useful — takes a message, offers a callback, or hands over to your team, depending on how you've set it up. It is built not to guess. Those moments are captured in your dashboard, so they become the next round of tuning instead of repeating.

Yes, and you decide the conditions — a specific request, a topic you would rather handle yourself, or a caller who asks for a human.

More than a hundred, including Hindi, Marathi, Gujarati, Bengali, Tamil, Telugu, Kannada, Malayalam and Punjabi, alongside English in Indian, British and American accents. If you need a specific language, ask us — we check it against the supported list before promising it, rather than letting the agent attempt one it handles badly.

Yes — that is the point of it. One agent with one set of instructions works across phone calls, WhatsApp, Instagram and Facebook, so a customer gets the same answer whichever way they reach you.

Calls are recorded and transcribed so you can review them, and both sit in your dashboard behind your login. Only people you invite to your workspace can open them. Recordings are encrypted at rest and reached through signed, time-limited links rather than public URLs.

On AWS and Supabase, primarily in the Mumbai region, with some processing in the United States. Message and call content is processed by Google's Gemini models. Our sub-processor list names every vendor that touches your data and is kept current.

Yes. Write to privacy@zvaniai.com with enough detail to identify the records — we acknowledge within 48 hours and resolve within 30 days. The same route covers access and correction requests, whether they come to you or to us.

We do. We read your agent's real calls and report what went wrong — questions it could not answer, callers who hung up, promises it should not have made — then rewrite it so the same gaps do not repeat. How often that happens depends on your plan.

It depends on the kind of mistake. If the agent contradicts what you gave us — quoting a price that isn't on the rate card you shared, say — that is a defect, and we fix it as a bug. If it needs new knowledge, or should behave differently from what was agreed at build, that is a change, and it runs through your plan's tuning allowance.

Monday to Saturday, 9:30am to 6:30pm IST. Which channels you can reach us on, and how quickly we reply, depend on your plan.