Order Confirmation · Confirm
Confirm it before you act on it.
Auto-confirms orders, bookings and appointments by call or WhatsApp before they're fulfilled — so fake orders, no-shows, and second thoughts are caught early.
Good for: Any business that needs an order, booking, or appointment confirmed before it's acted on.
Works on
The channels your customers use.
WhatsApp
InstagramHow it works
Order Confirmation, end to end.
Catches fake orders
Verifies every order before it ships — flagging fake or mistaken orders before they cost you fulfilment and shipping.
Cuts COD return-to-origin
For cash-on-delivery, confirming intent up front directly reduces RTO losses on parcels that would have come back.
Fewer no-shows
Confirms bookings and appointments ahead of time, with an easy reschedule — so empty slots are caught early.
On the right channel
Reaches each customer on the channel they'll actually answer — call, WhatsApp, Instagram, or Facebook — and handles their reply in the same thread.
Updates your system
Confirmed, cancelled, or rescheduled — the outcome is written straight back to your order or booking system.
Built into every Zvani agent
Not add-ons. Standard.
Every use case ships with the same foundation — so whichever one you start with, you get all of this.
100+ languages
Including the long-tail regional ones most platforms skip. Every customer answered in their own tongue.
Every channel, one brain
Voice, WhatsApp, Instagram, and Facebook share context, so customers never repeat themselves.
Plugs into your stack
CRM, ERP, calendar, sheets, and order systems — connected once, used everywhere.
Set up by us, live in days
You tell us your business; we ship a working agent. No build-it-yourself.
Smart human handoff
Anything out of scope passes cleanly to your team, with full context.
FAQ
Order Confirmation, answered.
What does Order Confirmation verify?+
Orders, bookings, and appointments — before they're fulfilled or acted on, by call or WhatsApp.
How does it cut COD returns?+
By confirming the customer genuinely wants the order before dispatch, it filters out fake and mistaken cash-on-delivery orders that would otherwise be returned to origin.
Does it reduce no-shows?+
Yes — it confirms appointments ahead of time and offers a one-tap reschedule, so empty slots are caught and refilled early.
What happens when a customer cancels?+
The cancellation or reschedule is written straight back to your system, and the slot or stock frees up.
Which channels does it use?+
Voice, WhatsApp, Instagram, and Facebook, in 100+ languages.
Put Order Confirmation to work.
Tell us your business — we set up the agent and you go live in days.